Returns
We hope that you will love our product but should you ever need to return it we aim to make the process as easy as possible. On this page we tell you how to go about it.

If you need to return goods please request a returns form via email info@iframes.co.uk. This must be within 14 days of receipt of goods.

Please make sure the item is returned protected during transit with outer packaging similar to that with which it was sent. All items being returned for exchange/refund must reach us in a re-saleable condition which includes their immediate outer packaging and any tags, labels still attached.

Please return items to us by 2nd Class post. We recommend that you request a 'Proof of Posting' from your Post Office which they will issue to you free of charge. Please retain this certificate until you have received your replacement item or refund. If you are unable to provide this certificate, we will be unable to process a replacement or refund if we do not receive the faulty item. We cannot be held responsible for returned goods until they reach us. If the goods are too heavy for a 2nd Class Service then a Standard Parcel service should be used.

Contacting us and checking your order status
If you have any queries concerning returning an item to us or you want to check the status of an item that has been returned, please contact us via email at info@iframes.co.uk.

Unhappy with your purchase?
If for any reason you are unhappy with your purchase, you may return it to us for a replacement (where possible) or full refund of the purchase price. All items must be returned in a saleable condition, in its original package and with all labels attached. Postage costs are not refundable. This must be within 14 days of receipt of goods.

A damaged item
If your goods have arrived with a manufacturing defect, or are inherently faulty, please return the goods to us within 14 days of receipt where we will be happy to process an exchange (where possible) or refund.

Damaged in transit
If you suspect that your goods have been damaged whilst in transit, we would ask you to report this within 3 days of receipt so that a claim may be made against our couriers. You can report this damage by e-mailing us direct at info@iframes.co.uk. We would then ask that the goods be returned to us within 14 days of receipt where we will be happy to process an exchange (where possible) or refund.

Special orders
Any goods that have been custom made or specially ordered are non-refundable.

Sale purchases
Products purchased during our Sale periods are subject to our standard Returns policy.

Processing time
Returns may take up to 10 days to be processed after arriving with us, and refunds may take up to 14 days to clear. When your return has been processed for an exchange or replacement and the item is out of stock we will inform you by e-mail.

Returning address
If you are returning your item please send your Returns to the following address:
Iframes
47 Duke Street
Staveley
Chesterfield
Derbyshire
S43 3PD